1. DO YOU HAVE STORE? WHERE IS IT?
LENCIS is still ONLINE in Ho Chi Minh City, Vietnam.

2. HOW DO I EXCHANGE FOR SIZES OR WRONG PRODUCTS/ FAULTY ITEMS?
Please take a video when unboxing and contact us at Facebook/Instagram, then our team will support you on this.

3. HOW CAN I EDIT MY SHIPPING ADDRESS?
If your order is shipping to an incorrect address, please contact us right away.

4. WHAT ARE YOUR DELIVERY TIMES?
– In Ho Chi Minh City: for 1-2 working days
– In another city: for 3-7 working days
– International: 10-25 working days depending on the locations.

5. WHAT FORM OF PAYMENT I CAN USE?
We have Bank Transfer and PayPal

6. HOW LONG DOES IT TAKE TO PRE-ORDER OTHER SIZES, CUSTOM-MADE ITEMS, OR RESTOCK SOLD-OUT PRODUCTS?
From 5-15 days to complete.